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Terms of service
DEFINITIONS Seller means KBEAUTY-MALL operated by COSBON and the company's web sites www.kbeauty-mall.com Customer means the person or company to whom this document is addressed. GENERAL These terms and conditions are applicable to the supply of products made by the Seller, hereafter referred as KBEAUTY-MALL. to the buyer hereafter referred as the Customer. PRICE All prices are quoted in the currency of the Customer’s preferences both Net and inclusive of VAT (as may be prescribed by law from time to time), unless otherwise specified. Prices are separate or inclusive of postage and packing worldwide depending on the total price. PAYMENT Payments are made in KRW by payment gateway provider Nicepay accepting major credit cards as listed: Visa, MasterCard, JCB and Unionpay. Other payments method is provided such as Alipay as well and other methods will be added according to KBEAUTY-MALL's expansion. PASSING OF PROPERTY KBEAUTY-MALL shall retain the property of the goods until full payment has been made by the customer and has been received. PASSING OF RISK The risk in the goods shall pass to the Customer on delivery, as defined in clause 6.3 below. DELIVERY [DELIVERY DATES] Any date or period for delivery shall be considered as indicative only, although it is our policy to try to dispatch all orders within 3 working day, we aim for next working day delivery but cannot be guaranteed by any carrier. When placing your order you should receive an automatic order confirmation by email, this will confirm the detail of your order, but is in no way an acceptance of your order or a guarantee of supply. Unless otherwise requested all communication with you by us will be through email, it is imperative that you correctly state your email address in your order. All orders are subject to security checking and stock availability (over 99% of orders are fulfilled immediately from stock). [SHIPPING] We deliver anywhere worldwide if EMS(Express Mail Service operated by the Korea post) offers. Orders will be shipped via EMS or other delivery methods KBEAUYT-MALL decides to use. Orders delivered to addresses outside the Republic of Korea normally arrive within 3-14 days, but can occasionally take longer if delayed by customs. All parcels are insured in transit. Delivery performance during busy times, such as Christmas, may be slightly lower, but KBEAUTY-MALL endeavor at all times to meet or exceed our customers’ expectations. Click here to view our full delivery and returns information. [PASSING OF RISK] Where goods have been received damaged, a refund/exchange application will only be acknowledged if the goods are returned together with their original packaging within the dates KBEAUTY-MALL and customers decide. ACCEPTANCE The Customer shall inspect the goods within a reasonable time after their receipt and shall be deemed to have accepted the goods unless within 7 days after their receipt the Customer shall have notified the seller that the goods are rejected. If no such action has been taken, KBEAUTY-MALL shall consider the products being as described, of satisfactory quality and fit for their purposes, and may not accept any reject at a later date. RETURNS PROCEDURE If for any reason you are not satisfied with your order, please contact to Help Desk through 'ASK US' or 'Need Help' buttons at the sides and we’ll provide you with further instructions on where returns should be shipped, and the amount you will be refunded. Click here to view our full delivery and returns information. In cases where the rejection of the goods is due to a defect in an item, the Customer is entitled to a replacement. However the Customer should prove a defect by contacting the KBEAUTY-MALL operators in advance to initiate returning procedures. After that the faulty or damaged product must be returned to the KBEAUTY-MALL before the replacement can be issued. Postage costs (from outside the Republic of Korea) will be refunded to the customer on inspection of the goods and confirmation of fault by the ourselves. CANCELLATIONS Cancellations are only accepted if the Customer complies with the following cancellation procedure and before the order has been dispatched. If the order has been dispatched prior to the cancellation, the return procedure as defined in clause 8 above will apply. If the procedure is not respected, the order will be considered valid and the Customer will remain liable for the full payment. PRIVACY POLICY Any information passed through to KBEAUTY-MALL is via a secure connection. If a customer wishes for their information to be removed from our database, this should be requested in writing at our registered office (please see below) or to contact to Help Desk through 'ASK US' or 'Need Help' buttons at the sides. Please note credit card details are not retained. The only information stored is a customer's transaction history, name, address & e-mail address. These may be used for marketing purposes by KBEAUTY-MALL. Should any customer not want their details used for marketing purposes, please tick the relevant box at the checkout or request to be removed at contact to Help Desk through 'ASK US' or 'Need Help' buttons at the sides. Click here to view our full privacy policies. LICENCE AGREEMENT The Customer shall respect all license agreements delivered by the copyright owners. KBEAUTY-MALL cannot be held responsible or liable for any misuses conducted by the Customer or any third party. All trademarks, graphics and pictures shown on KBEAUTY-MALL belong to their registered owners and must not be copied or reproduced without prior permission. LAW These terms and conditions are governed and shall be interpreted in accordance with Korean Law. Any person attempting to make fraudulent credit card transactions will be prosecuted with no exception. DISPUTES In the event of any controversy or claim arising out of or relating to any purchase made through KBEAUTY, customer and seller (the parties) hereto shall consult and negotiate with each other and, recognizing their mutual interests, attempt to reach a solution satisfactory to both parties. If they do not reach settlement within a period of 30 days, then either party may, by notice to the other party and the Korean Commercial Arbitration Board (KCAB), request mediation under the Mediation Rules of the KCAB. If settlement is not reached within 60 days after service of a written request for mediation, any unresolved controversy or claim arising out of or relating to this purchase shall be settled by arbitration administered by the KCAB under its International Arbitration Rules. The place of arbitration shall be Seoul, Korea, and the award rendered by the arbitrator(s) shall be final and binding upon both parties. The law governing this purchase shall be the laws of the Republic of Korea. BUSINESS ADDRESS 89-12, JONGAM-RO 21-GIL, SEONGBUK-GU, SEOUL, REPUBLIC OF KOREA TEL: 82-70-4384-4011 Email: customer@kbeauty-mall.com PAYMENT For security purposes, we provide a monitored online method of payment for credit cards issued by Mastercard, Visa, JCB, and Unionpay. We do not record or store any credit card numbers, and all transactions are dealt with by the Payment Gateway Provider (Nicepay)—a leading secure online payment company using encrypted information on secure servers—which KBEAUTY-MALL has assigned. Customers are required to complete an additional verification step with their card issuer using 3-D Secure to make credit card payments on KBEAUTY-MALL. Please contact your credit card issuer for more details about 3-D secure verification.
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Privacy Policy
This privacy policy sets out how KBEAUTY-MALL uses and protects any information that you give KBEAUTY-MALL when you use this website. KBEAUTY-MALL is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement and the site Terms and Conditions. KBEAUTY-MALL may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. WHAT WE COLLECT We may obtain personal information about you from various sources, including this and other KBEAUTY-MALL websites, mobile applications, when you email us or communicate with us through social media, or when you participate in events or other promotions. • Contact information (including name and email address) • Shipping information (including the shipping address and phone number) • Information you provide by interacting with us through social media, including photographs • Payment details (including payment card number, security code, expiration date, cardholder name and billing address) • Demographic information such as postcode, preferences and interests • Other information relevant to customer surveys and/or offers WHAT WE DO WITH THE INFORMATION WE GATHER We require this information to understand your needs and provide you with a better service, and in particular for the following reasons: • Process a transaction. • Provide products or services you request. • Improve our website and stores • Marketing and promotional purposes. • Enhance your shopping experience and so on. We may share your information within COSBON and third parties with whom we have a relationship for better customer services (ex. Logistics, Payment, etc.) SECURITY We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. HOW WE USE COOKIES A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. We use traffic log cookies to identify which pages are being used. This helps us analyze data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website. CONTROLLING YOUR PERSONAL INFORMATION You may choose to restrict the collection or use of your personal information in the following ways: • whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by contacting the customer center through 'Contact Us' at the bottom of the website. We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen. If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.
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